As soon as the order is placed, we start making your lamp. We need 24 hours. The order will then be shipped immediately with DHL. Your order will be with you after 1 to a maximum of 3 days.
Please also ask your neighbor if he was kind enough to take your order for you.

As soon as we ship your lamp, you will receive a shipping confirmation email from us. Please check your inbox and also the spam folder. We will share the tracking number with you in this email.

You can find your tracking number in the shipping confirmation email you received from us.

Your order will be delivered from Monday to Saturday with DHL.

If the DHL courier cannot find you at home, your package will be forwarded to the nearest DHL branch. You can pick it up from there. Normally you will receive a notification slip in your mailbox. If you have not received a note, please check the email from us that contains the tracking number. You can use this tracking number to check where your package was delivered on the DHL website.

No, unfortunately this is not possible at the moment.

Your image on the lamp will be printed in black/white. But the lamp lights up in 6 different colors.

To turn off the lamp, you have to hold down the button on the base for 2-3 seconds.

The lamp is powered by 2 AA batteries. The batteries are not included.

The size of the lamp is approximately 26 x 19 cm, depending on the model.
You can find out the exact size on the corresponding product page.

The upper part is made of plexiglass, which is 8 times stronger than normal glass. The lower part, i.e. the base, is plastic with a wood look. It is RoHS and CE certified.

Unfortunately this is not possible at the moment. However, we guarantee that the product will be exactly like the photo you attach to us. Our designer tries to adapt the photo to the lamp in high quality. We ask that you attach the photo in the highest resolution possible.

You can write “WITHOUT TEXT” in the text field and add the product to your shopping cart. Your lamp will be prepared without text.

I would like to return my order.
Of course you have a right of return. Simply send your return
MK Commerce GmbH
Return + your order number
Höfinger Str. 8
70499 Stuttgart

Please enclose a note with your 5-digit order number, your name and a short reason for the return so that we can refund your money as quickly as possible. Please note that we do not issue return labels. The reason for this is that we produce every order by hand especially for you and, as a small manufacturer, cannot be compared to large mail order companies.
You can also write us a message via WhatsApp, email or contact form, maybe we can find someone else
faster solution for you.

You can cancel within 12 hours of completing the order. Please write us a message to kontakt@geschenkelampe.de with your order number.

We are deeply sorry for that. We do our best every day to make all orders correctly and send them safely packaged.

However, it can unfortunately happen from time to time that our packing elves forget to include an item, mix up orders or the products are damaged in transit.

Please contact our support team via email or contact form with a photo of the product and we will immediately send you the item again.

In this case, please change both batteries and insert two brand new batteries. This error occurs when the batteries are not brand new or completely full.

Unfortunately we cannot offer you telephone support at the moment. You can reach us via WhatsApp, email or using the contact form.
Messages will be answered Monday - Friday from 8 a.m. to 4 p.m.
We will do our best to respond to you within a few hours, but sometimes this may take a little longer due to the high volume of orders.
Please don't be angry if your answer takes a little longer. We will answer you 100% and will always try to find a perfect and quick solution for you, we promise.

If you have any further questions or need help, just write to us via WhatsApp on 0162 161 7737 or by email to kontakt@geschenkelampe.de so that together we can find a quick solution ♡ for you.